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FAQ

Welcome to the Organic Potion FAQ Help Center.

Please browse this FAQ page, to find the answers that best match your question. If you can't find what you're looking for, please feel free to contact us.

Online Form: Click the 'Contact Us' at the bottom of any page and follow the instructions. Our customer support team works around the clock to respond to any question you may have!

Message us on: support@organic-potion.com or m.me/organicpotion (Please note that our response time may be up to 3 business days)

We appreciate your patience while we revert back to your inquiry and will do everything we can to assist you as fast as possible.

Q: How do I complete the payment?
A: At Organic Potion, we accept several payment methods. You can complete your purchase with Cash On Delivery, Bank Deposit or Remittances. All transactions are in Philippine Peso. 

Q: How to redeem the coupon code?
A: Please click on “checkout” and fill in payment information, then click on “continue”, and you will be redirected to a new page where the coupon code can be redeemed. The code needs to be entered exactly as advertised with any capital letters and spaces.

Q: Did I make an order successfully?
A: Once the payment completed, you will receive an order confirmation email, if not, please re-check in your “spam folder” or “my orders”.

Note: If you receive an email for your payment confirmation, do not panic. As your order is marked high risk due to a potential unauthorized payment, all we need is a confirmation email regarding your payment.

Q: How to change or cancel my orders?
A: If you want to change or cancel your order, please contact us at support@organic-potion.com or m.me/organicpotion within 12 hours after receiving your order confirmation. If your order status is shipped, we cannot change or cancel.

Q: How long it takes for my orders to be dispatched?
A: The dispatch (or handling) time is the number of business days taken by Organic Potion to fulfill the order after your details is cleared. Organic Potion’s estimated dispatch time is 24 hours. Once the goods are shipped, you will receive an email including details regarding shipping confirmation, tracking number(s) and delivery time. 

Q: What shipping methods do you offer?
A: LBC Shipping: Your order will be shipped to your doorstep in approx. 2-5 Business Days on Metro Manila & 5-10 Business Days outside Metro Manila. There are no hidden charges. We are currently working on an express option.

Q: How long will it take to receive my orders?
A: 
LBC Shipping: Your order will be shipped to your doorstep in approx. 2-5 Business Days on Metro Manila & 5-10 Business Days outside Metro Manila. There are no hidden charges.

If the package is not been delivered within this specified time, feel free to contact our customer support team for an update. 
(Note: The shipping time does not include the dispatch time which is generally 24 hours.)

Q: What is “About Returns & Refunds Information?”
A: If you have received your item and there seems to be something wrong with it and want to claim a return or refund, the "Returns & Refunds Information" section will get you started in the right direction.

We always take care in selecting high quality and trusted goods to offer them for sale on the Organic Potion website, however, sometimes things don't quite go according to plan.

If there is something wrong with the item you received, please contact us at m.me/organicpotion. Please provide us with images of your defective or damaged item. In most cases we will send you out a replacement, however, some orders are subject to a 100% refund.

Q: What should I do if items received are not satisfactory?
A: If you are not satisfied with the item and want to request a refund. Firstly, please check our Return Policy to ensure if the return is applicable for your order.

Secondly, you have to claim your refund within 45 days from the dispatch date.

Thirdly, you may be eligible for a refund or exchange depending on your situation and the type of item you purchased. At Organic Potion, we reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstance, we will not refund the original shipping cost.

Q: What should I do if I have received the wrong order or items?
A: If you have received an item that you did not order or somebody else's order entirely, please contact us as soon as possible.

To help our Customer Support Team to know what problem you have, please kindly attach some clear photos of the incorrect order or items you have received.

Perceived color differences due to the display settings of your computer monitor are not grounds for an exchange or refund.

Q: What should I do if an item in my orders is missing?
A: For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!

If you are certain that an item is missing from your order, please contact our Customer Support as soon as possible. We will be happy to track it for you. Once we are confirmed that an item was missing, either we will refund you the item cost or send you a replacement 100% free of charge.

Q: What should I do if I received a defective or damaged item?
A: If the item you received is damaged or defective during shipping, you are eligible for a replacement.

Please contact Customer Service Team and be ready to provide photos or operating videos clearly showing the problem with the item.

Alternatively, you can open the item in front of the delivery person and if you find that it is damaged during shipping, you can reject it. Then you need to contact the Customer Service Team as soon as possible.

Organic Potion offers insurance cover under following circumstances:

Lost in transit: If the product delivery exceeds 30 days than its scheduled date, Organic Potion will assume product is lost in transit and refund you.
Damage in transit: If the product gets damaged during delivery.

Q: How soon will I receive my refund?
A: In most cases, we will refund your money within 5 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order.

Q: How do I return the products?
A: 
Organic Potion hopes you will be satisfied with every purchase you make. But if you want to return an item, returns must be prearranged and authorized by a Customer Support member.

Item must be returned unused in its original condition with order confirmation email. The packaging must not be broken wherever applicable. We cannot accept returns under these circumstances.

It is beyond the 45-Day Money back Guarantee Period.
The order was placed by mistake but wasn't canceled within 12 hours.
Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the event date are included in the order.
The detailed size chart is included in the description. The size you choose does not fit you well.
Customer has changed their mind.